Return & Refund Policy

Order Cancellation

Customers may cancel an order within 30 minutes after placing it. After this time period, orders may already be processed for shipment and can no longer be canceled.

Eligible Returns

We offer free returns on eligible items within 14 days after the order has been delivered.

To qualify for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging

Non-Returnable & Non-Refundable Items

We do not accept returns or offer refunds for:

• Final sale items
• Discounted or clearance items
• Baby products
• Beauty & personal care products
• Grocery & gourmet food products
• Health & household products

No Replacement Policy

At this time, we do not offer product replacements. Eligible approved returns will be refunded to the original payment method once the returned item is received and inspected.

Refund Process

Once the returned item is received and inspected at our warehouse, your refund will be issued to the original payment method used during checkout.

Please note that it may take several business days for your bank or payment provider to process and post the refund to your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can review and resolve the issue.

If you have any questions regarding returns or refunds, please contact@bugamart.com